Insight

We were approached by an interim consultant who was working at a very well-known and instantly recognisable pizza delivery company. They were looking to centralise their customer service operation at their Head Office and build a new contact centre team from scratch.

When a valued client of ours came to us looking to rebuild their B2B financial services sales function based in a remote location we always knew we were going to face a challenge but we have achieved some amazing results with this instantly recognisable company.

Our client is one of the fastest growing fertility clinics in Europe, VC backed and expanding rapidly due to their advanced technology and cost effective pricing strategy.

The Temporary division at Contact Centre Partners were approached by a long-standing retail client based in London on a Monday lunch time as they were in a desperate situation and needed urgent help and support.

Our Director Mark Conway was approached about a confidential piece of recruitment for a client going through a huge period of growth. They were looking to bring in a new Contact Centre Leader to take over their Midlands-based operation and support the business with its huge growth plans.

In the rapidly evolving landscape of customer experience, the debate over the use of AI chatbots versus human support continues to intrigue and challenge customer experience leaders.