Talent Pool

A strategic and experienced professional who has worked within the BT group for 10 years. Accomplished and results orientated who consistently produces high quality work, meets deadlines prioritises workloads and produces high quality work. Highly motivated individual with over 16 years of experience within various Senior Customer Service roles by working in different business functions such as Sales and Retentions, Marketing and Customer Operations.

I am a highly adaptable individual with a successful history in Contact Centre Management, both with in house and outsource environments. Working in several industries for over 20 years, my experience covers first contact customer service, supportive analytical, team leader and operational leadership level roles, which empowers me to put myself in the position of others when making decisions.

An accomplished Customer Services Leader / Reservations Manager with 20+ years’ experience in directing functions to improve customer journeys and drive business development to meet targets / KPIs within the travel sector.

As a Customer Services Team Manager, I leverage my 15 years of experience and expertise in customer relationship management (CRM) to provide excellent service and support to our customers and partners. I oversee a team of customer service representatives, monitor their performance, and ensure they meet the quality standards and expectations.

An experienced Director Customer Service & Customer Experience. Worked across multi / omni-channel with extensive success in setup, transformation and project management. Excellent communication and interpersonal skills. A passion for managing and developing people. A secret geek who loves all things CS tech. Has implemented multiple Customer Experience / CRM tools.