Sales Contact Centre Manager
Salary/Rate:£60,000
Type:Permanent
Location:Essex
Division:Sales
Ref:TalentPool-0003
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Recruiter
Candidate Information
CCP are currently representing a fantastic candidate that is seeking a new opportunity.
Highlights
- An accomplished Customer Services Leader / Reservations Manager with 20+ years’ experience in directing functions to improve customer journeys and drive business development to meet targets / KPIs within the travel sector.
- Strong leadership skills with a background in managing large-scale contact centre operations, implementing industry best practices to optimise performance, consistency and customer satisfaction.
- A real passion for developing operational strategies in collaboration with business teams, and channelling customer feedback to drive service improvements.
- Strong champion of change and transformation with the ability to perform reviews of functions / departments across companies and re-engineer resources, processes and systems to improve productivity levels.
- Facilitating training and development of staff as well as holding involvement in recruitment and selection processes.
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Real-Time Analyst
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A motivated, adaptable and responsible individual with 17 years of contact centre experience, working in WFM consistently since 2012. I have a methodical, customer-focused approach to work and a strong drive to see things through to completion. In my current role, I have joined a relatively new Real Time team so working on setting up processes and enacting change, whilst also building my own knowledge further in a different retail sector.
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A strategic and experienced professional who has worked within the BT group for 10 years. Accomplished and results orientated who consistently produces high quality work, meets deadlines prioritises workloads and produces high quality work. Highly motivated individual with over 16 years of experience within various Senior Customer Service roles by working in different business functions such as Sales and Retentions, Marketing and Customer Operations.
Head of Customer Operations
£50,000 - £60,000
I am a highly adaptable individual with a successful history in Contact Centre Management, both with in house and outsource environments. Working in several industries for over 20 years, my experience covers first contact customer service, supportive analytical, team leader and operational leadership level roles, which empowers me to put myself in the position of others when making decisions.