Real-Time Analyst
Salary/Rate:£30,000
Type:Permanent
Location:Merseyside
Division:WFM
Ref:TalentPool-0006
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Recruiter
Candidate Information
CCP are currently representing a fantastic candidate that is seeking a new opportunity.
Highlights
- A motivated, adaptable and responsible individual with 17 years of contact centre experience, working in WFM consistently since 2012.
- I have a methodical, customer-focused approach to work and a strong drive to see things through to completion.
- In my current role, I have joined a relatively new Real Time team so working on setting up processes and enacting change, whilst also building my own knowledge further in a different retail sector.
- Implemented a daily/weekly volume and performance tracker and templated key points for discussion to enable ease of performance reporting with training and links provided to other team members.
- Breadth of experience managing contact centre KPI’s, including Service level, Occupancy and Abandon rate.
- Day to day user experience and in-depth knowledge of contact centre telephony routing, through IVR set up, Intelligent Call Management systems, ACD set up, Skill based and VDN based priority call routing, particularly Avaya CMS, IQ and ACCCM.
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Real-Time Analyst
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A motivated, adaptable and responsible individual with 17 years of contact centre experience, working in WFM consistently since 2012. I have a methodical, customer-focused approach to work and a strong drive to see things through to completion. In my current role, I have joined a relatively new Real Time team so working on setting up processes and enacting change, whilst also building my own knowledge further in a different retail sector.
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