Customer Service Specialist

Salary/Rate:£30,000
Type:Permanent
Location:Essex
Division:Customer Operations
Ref:TalentPool-0005

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Recruiter

Candidate Information

CCP are currently representing a fantastic candidate that is seeking a new opportunity. 

Highlights
  • A strategic and experienced professional who has worked within the BT group for 10 years.
  • Accomplished and results orientated who consistently produces high quality work, meets deadlines prioritises workloads and produces high quality work.
  • Highly motivated individual with over 16 years of experience within various Senior Customer Service roles by working in different business functions such as Sales and Retentions, Marketing and Customer Operations.
  • Within these functions, I specialised in the creation of new products, the pricing of these new products and the cross selling and retention of the various membership options at different stages in the Customers product life cycle.
  • Throughout my experience at both University and BT, I have demonstrated the ability to work well under pressure, have consistently exceeded my targets by developing excellent communication and time management skills and have enjoyed working effectively in teams.

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Real-Time Analyst

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A motivated, adaptable and responsible individual with 17 years of contact centre experience, working in WFM consistently since 2012. I have a methodical, customer-focused approach to work and a strong drive to see things through to completion. In my current role, I have joined a relatively new Real Time team so working on setting up processes and enacting change, whilst also building my own knowledge further in a different retail sector.

Customer Service Specialist

£30,000
A strategic and experienced professional who has worked within the BT group for 10 years. Accomplished and results orientated who consistently produces high quality work, meets deadlines prioritises workloads and produces high quality work. Highly motivated individual with over 16 years of experience within various Senior Customer Service roles by working in different business functions such as Sales and Retentions, Marketing and Customer Operations.

Head of Customer Operations

£50,000 - £60,000
I am a highly adaptable individual with a successful history in Contact Centre Management, both with in house and outsource environments. Working in several industries for over 20 years, my experience covers first contact customer service, supportive analytical, team leader and operational leadership level roles, which empowers me to put myself in the position of others when making decisions.