A trusted customer insights advisor, helping clients to retain and grow the scale and profitability of their customer base. Focuses on key, commercial priorities such as customer acquisition, retention and account growth while also keeping a close eye on operational efficiency. An experienced customer insights professional (Certified MRS and CCXP), well-versed in multiple approaches to integrally support organisational improvement. Used to working in multi-national and large scale businesses. A proven and trusted senior consultant, thriving in cross-team environments and at executive level, working to drive positive change. Your bio needs to be 2-3 paragraphs about who you

A Resource / Workforce Planning professional with over 25 years experience in multiple sectors, and in numerous capacities, most recently working as a consultant / contractor on a number of high-profile projects for large corporate clients. Previous permanent positions have been at a senior level. Specialising in developing strategies based on complex information, to develop and improve operational performance and customer satisfaction. Having vast experience in numerous methodologies and technologies for analytics and forecasting, and able to distil complex and varied data to easily understandable and actionable insights. With a career based around building relationships, developing teams, and leading innovative ways of working, and vast experience of translating skills and practices across many disparate functions.

Senior leader leveraging a wealth of experience in customer experience and business transformation across multiple industries on a local, national, and international scale. From creating business strategies to coaching frontline team members, this individual is an expert in joining the dots across business activities to bring about positive commercially-astute change.

An experienced Director Customer Service & Customer Experience. Worked across multi / omni-channel with extensive success in setup, transformation and project management. Excellent communication and interpersonal skills. A passion for managing and developing people. A secret geek who loves all things CS tech. Has implemented multiple Customer Experience / CRM tools.