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CCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2010 we've built an incredible reputation for successfully collaborating with people and delivering great service. We focus on partnering with clients and immersing ourselves in their brand when they’re searching for experienced, culturally aligned talent. We're proud to support hundreds of customer centric brands; many instantly recognisable, some lesser-known startups. In addition to searching for talent as a recruitment partner, we also help clients build their candidate attraction and employee retention strategies.

Talent Pool

<h5>CCP have 25,000 registered candidates, plus access to a wider network of over 50,000 industry professionals.</h5>We build long term relationships with our candidates, maintaining regular contact. Our Talent Pool promotes a selection of candidate profiles that our clients can view on our website. If you'd like your profile to feature, please <a href="https://www.ccprecruitment.com/cm/contact">contact</a> the team.

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Contact Centre Partners LTD &copy; 2024Registered in England &amp; Wales&nbsp;Registered Address: Roding House, Buckhurst Hill, Essex IG9 5ES&nbsp;Company: 07277344 VAT: GB103046275

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020 8989 7779 <a href="mailto:email@ccprecruitment.com" target="_blank" rel="noopener">email@ccprecruitment.com</a>

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CCP Recruitment

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Job Alerts

<h5>By registering for our Job Alerts, you will automatically receive email notifications about new opportunities.</h5>

Jobs

<h5>See below a selection of the latest job opportunities available with CCP.</h5>If you don't see a suitable role, please <a href="/cm/candidates/submit-cv" title="register">register</a>&nbsp;with us or use our <a href="/cm/jobs/set-job-alerts" target="_blank" rel="noopener">Job Alert</a>&nbsp;feature to be notified when new opportunities become available.&nbsp;By providing your CV to CCP, you agree to be contacted by us for recruitment purposes. All submissions are treated as strictly confidential and no data from this form is stored in this website (view our <a href="/cm/privacy" target="_blank" rel="noopener">Privacy Policy</a>).

Join Our Team

CCP are always interested in speaking with new people that want to join our team. If you&rsquo;re interested in working for CCP and are passionate and highly motivated, please call 020 8989 7779 or email <a href="mailto:careers@ccprecruitment.com" target="_blank" rel="noopener">careers@ccprecruitment.com</a>.

Meet The Team

CCP have a diverse and inclusive people-first culture, made up of the values, beliefs, behaviours, and attitudes shared by our team.

About

Services

<h5>CCP are experts in Customer Operations and CX recruitment.</h5>Our network is vast, and since 2010 we've built an incredible reputation for successfully collaborating with clients and supporting talent, forming partnerships that deliver positive experiences.Our team deliver Permanent, FTC, Temporary and Interim recruitment services, within the following Divisions:&nbsp;&nbsp;<div class="container"><div class="row"><div class="col-sm-4"><div><h5 class="p1">Customer Operations</h5>- Frontline - Management &amp; Leadership - Senior Leadership Team (SLT) </div><div><h5 class="p1">Operational Support</h5>- Change &amp; Transformation - Communication Technologies - Quality / L&amp;D - Training - Outsourcing </div></div><div class="col-sm-4"><div><h5 class="p1">Customer Experience</h5>- Strategy - Management &amp; Leadership - Senior Leadership Team (SLT) </div><div><h5 class="p1">WFM</h5>- Resource Planning - Capacity &amp; Demand Planning - Forecasting &amp; Scheduling - Real-Time - Reporting &amp; Analytics </div></div><div class="col-sm-4"><div><h5 class="p1">Sales</h5>- Frontline - Management &amp; Leadership - Senior Leadership Team (SLT) </div><h5>Administration</h5>- Back Office - Compliance - Data Entry - Office Administration </div></div></div>To discuss our services further, please contact us by phone on 020 8989 7779, or by email at <a href="mailto:email@ccprecruitment.com" target="_blank" rel="noopener">email@ccprecruitment.com</a>.

If you want to know about the best job opportunities available, you need to be registered with the best recruiters.

Candidate Registration

If you're looking for a new job opportunity and would like our support, please register with CCP.&nbsp;

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Temp Registration Form

Thank you for applying for a tempoary role with CCP; as discussed with your Recruitment Partner, in order to secure a temporary role through CCP you must complete the application form below. Please enter all information accurately. If you have any questions, please call 020 8989 7779. FYI: You will need to upload certain documents to this form; please ensure they are on the device you are using or you will be unable to complete the form.

Timesheet

To complete a timesheet, please go to <a href="https://my.savetrees.co.uk/login?requestedRoute=%2F" target="_blank" rel="noopener">Save Trees</a> and login.

Candidates

<h5>Over the past 14 years we have built a community of over 25,000 candidates, who we regularly engage with. We focus on forming long-term, quality focused, supportive partnerships with our candidates.</h5>In a competitive market you can no longer rely on just applying for jobs online. With AI now being utilised by organisations for recruitment, you need a trusted partner that can support you, creating a positive impact on your career. Our team will help you design your own authentic career path, supporting as you navigate its journey. We have huge respect for our community of talented candidates, and the experience you receive when engaging with us is key to our success.

Profile Alert

<h5>Please register for Profile Alerts to receive automatic notifications when we upload new candidate profiles to our website.</h5>

Please use the form below, or give us a call 

Submit Vacancy Form

<h4>Please use the form below, or give us a call.</h4>

Submit vacancy form

Clients

<h5>Recruiting talent is becoming increasingly challenging; having a candidate attraction strategy is paramount to the long term success of your business.</h5>Attracting top tier talent requires a pro-active approach to recruitment. CCP fully exhaust all available resources, utilising our 18+ years industry experience. We operate as an extension of our clients business, immersing ourselves in their brand, enabling us to attract and engage experienced, relevant, and culturally aligned talent. In addition, CCP offer consultancy services to support clients with their employee engagement strategy to help reduce attrition.

Request Profile

<h5>To receive a candidates full profile, please complete the form below and one of our team will contact you.</h5>

Ambassadors

<h5>Since 2010, we've built fantastic relationships with hundreds of recognised leaders in Customer Operations and CX. Many of these talented professionals champion our work, and operate as an Ambassador for CCP.</h5>We're good at what we do, and these industry leading experts agree.

Partners

<h5>As market leaders, CCP are well connected with many respected, award winning organisations that service the Customer Operations and CX industry.</h5>This selection of brilliant organisations operate as our affiliate partners.

Insight

<h5>Our content includes market updates, industry news, case studies, testimonials, plus beneficial resources for our community of candidates and clients to access.</h5>

Contact

The Company (Contact Centre Partners Limited Company number 07277344) is a recruitment business which provides work-finding services to its clients and work-seekers.

Privacy Policy & GDPR

The Company is a recruitment business which provides work-finding services to its clients and work-seekers. The Company must process personal data (including sensitive personal data) so that it can provide these services &ndash; in doing so, the Company acts as a data controller.You may give your personal details to the Company directly, such as on an application or registration form or via our website, or we may collect them from another source such as a jobs board. The Company must have a legal basis for processing your personal data. For the purposes of providing you with work-finding services and/or information relating to roles relevant to you we will only use your personal data in accordance with the terms of the following statement.&nbsp;<h5>Company Information: </h5>Company Name: Contact Centre Partners LTD (trading as CCP) Registration Number: 07277344 VAT Number: GB103046275 Registered Address: Roding House, Buckhurst Hill, Essex, IG9 5ES&nbsp;<h5>1. Collection &amp; Use Of Personal Data</h5>a) Purpose of processing and legal basisThe Company will collect your personal data (which may include sensitive personal data) and will process your personal data for the purposes of providing you with work-finding services.This includes for example, contacting you about job opportunities, assessing your suitability for those opportunities, updating our databases, putting you forward for job opportunities, arranging payments to you and developing and managing our services and relationship with you and our clients.If you have opted-in we may also send you marketing information and news via email/ text. &nbsp;You can opt-out from receiving these at any time by clicking &ldquo;unsubscribe&rdquo; when you receive these communications from us.The legal bases we rely upon to offer these services to you are:<ul><li>Consent</li><li>Legitimate Interest</li><li>Legal Obligation</li><li>Contractual Obligation</li></ul>b) Legitimate InterestWhere the Company has relied on a legitimate interest to process your personal data our legitimate interests is/are as follows:<ul><li>Providing work-finding services to our customers</li><li>Ensuring the security and integrity of our Services and in ensuring that our Websites and Apps operate effectively</li><li>Protecting customers, employees and other individuals and maintaining their safety, health and welfare</li><li>Promoting, marketing and advertising our products and services</li><li>Understanding our customers' behaviour, activities, preferences, and needs</li><li>Improving existing products and services and developing new products and services</li><li>Handling customer contacts, queries, complaints or disputes</li></ul>c) Recipient/s of DataThe Company will not process your data with any third party.d) Statutory / Contractual RequirementYour personal data is required by law and/or a contractual requirement (e.g. our client may require this personal data), and/or a requirement necessary to enter into a contract. You are obliged to provide the personal data and if you do not the consequences of failure to provide the data are:<ul><li>We will not be able to provide work-finding services</li></ul>&nbsp;<h5>2. Data Retention</h5>The Company will retain your personal data only for as long as is necessary. Different laws require us to keep different data for different periods of time.Personal data may include:<ul><li>Name, Address, Mobile Number, Email Address(es)</li><li>National Insurance No.</li><li>Nationality (through right to work check)</li></ul>The Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work-seeker records for at least one year from (a) the date of their creation or (b) after the date on which we last provide you with work-finding services.We must also keep your payroll records, holiday pay, sick pay and pensions auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation.&nbsp;<h5>3. Your Rights</h5>Please be aware that you have the following data protection rights:<ul><li>The right to be informed about the personal data the Company processes on you;</li><li>The right of access to the personal data the Company processes on you;</li><li>The right to rectification of your personal data;</li><li>The right to erasure of your personal data in certain circumstances;</li><li>The right to restrict processing of your personal data;</li><li>The right to data portability in certain circumstances;</li><li>The right to object to the processing of your personal data that was based on a public or legitimate interest;</li><li>The right not to be subjected to automated decision making and profiling; and</li><li>The right to withdraw consent at any time.</li></ul>Where you have consented to the Company processing your personal data you have the right to withdraw that consent at any time by contacting Mark Conway at&nbsp;<a href="mailto:mark@ccprecruitment.com">mark@ccprecruitment.com</a>.&nbsp;<h5>4. Cookies</h5>CCP gathers general information about users, for example, what services users access the most and which areas of the site are most frequently visited, the number of CVs on the database, or the number of visitors to the site and for other lawful purposes. Such data is used in the aggregate to help us understand how the site is used.We gather this information so that we can continue to improve and develop our services to benefit our users. We may make this aggregate information available to users of the site, to our clients, suppliers and other reputable third parties. These statistics are anonymous and contain no personal information and cannot be used to gather such information. Like many websites, we routinely capture your IP address information to determine your location. Information may be gathered from your registration form and your use of our website through 'cookies'.The information gathered may be used by CCP internally, for purposes relating to your use of the website and for marketing activities. CCP may set and access cookies on your computer.&nbsp;<h5>5. Links To External Websites</h5>The Company&rsquo;s website may contains links to other external websites. Please be aware that the Company is not responsible for the privacy practices of such other sites. When you leave our site we encourage you to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by the Company&rsquo;s website.&nbsp;<h5>6. Complaints Or Queries</h5>If you wish to complain about this privacy notice or any of the procedures set out in it please contact Mark Conway at <a href="mailto:mark@ccprecruitment.com">mark@ccprecruitment.com</a>.You also have the right to raise concerns with Information Commissioner&rsquo;s Office on 0303 123 1113 or at <a href="https://ico.org.uk/concerns/" target="_blank" rel="noopener">https://ico.org.uk/concerns/</a>, or any other relevant supervisory authority should your personal data be processed outside of the UK, if you believe that your data protection rights have not been adhered to.

Privacy Policy

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Profile Alert Has Been Sucessfully Created

You will now receive updates direct to your inbox when we register a profile that matches your specific criteria. Please remember that you can set up as many profile alerts as you like, but due to GDPR and data privacy only you can cancel the alert, as only you have access to this feature. Use the STOP feature in the next email you get to cancel the profile alert feature.

You will now receive updates direct to your inbox when we register a job that matches your specific criteria.

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You will now receive updates direct to your inbox when we register a job that matches your specific criteria. Please remember that you can set up as many job alerts as you like, but due to GDPR and data privacy only you can cancel the alert, as only you have access to this feature. Use the STOP feature in the next email you get to cancel the job alert feature.

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Mark has successfully partnered with customer centric brands, placing 'Head of' and 'Director' level candidates into high-profile SLT roles since 2007. Voted the 11th most influential person within CX, Mark is well respected as a knowledgeable and trusted talent expert.

Mark has successfully partnered with hundreds of customer centric brands, placing 'Head of' and 'Director' level candidates into high-profile SLT roles since 2007. Voted the 11th most influential person within CX, Mark is well respected as a knowledgeable and trusted talent expert. Outside of work, Mark enjoys spending time with his wife, three children, and two dogs.

MarkConway

Mark Conway

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Head of Workforce Planning Resume; Location: North Yorkshire

Head of Workforce Planning Resume in North Yorkshire

Please Note: For your privacy, no data from this form is stored in this website, beyond the legitimate interest period (<a href="/cm/privacy" title="privacy" target="_blank" rel="noopener">view our Privacy Policy</a>).&nbsp;