Innovative and strategic problem-solver with a proven ability to connect the dots and anticipate future trends. Experienced in identifying patterns and navigating complex challenges. Bringing a diverse background and empathetic cultural understanding to offer unique perspectives. Adept at seeing the big picture and devising innovative solutions, excelling as a builder, strategist, and critical thinker. Their strength lies in delivering value through insightful analysis and decisive action.

A seasoned senior level leader in the contact centre industry with over 30 years’ experience, this professional brings a wealth of knowledge in operations, business strategy and leveraging BPO for organizational growth and efficiency. Their strong track record of delivering seamless best-in-class services has been achieved across the UK and internationally, within complex, niche, evolving, and highly entrepreneurial environments. Working significantly within private and public sectors, on both the supplier and client sides, also affords them essential insight when handling commercial and contractual elements of the business.

Strategic, innovative, commercially astute and change focused professional with a successful track record spanning over two decades within the luxury sector.

Results-oriented senior customer service leader with a proven track record of managing up to 1000FTE, specializing in centralising service operations across retail, financial services, and healthcare. Demonstrates strong business acumen, strategic thinking, and the ability to thrive in a fast-paced, high-pressure environment.