Head of Sales
Salary/Rate:£125,000
Type:Permanent
Location:Hertfordshire
Division:Sales
Ref:6941776
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Recruiter
Candidate Information
CCP are currently representing a fantastic candidate that is seeking a new opportunity.
Highlights
- Recruited & led the Customer Service team which offers outstanding customer service by consistently achieving quality scores of 97% or above.
- Implementation of Six Sigma (Lean) to the Customer Contact Centre along with Business Impact.
- Analysis (BIA), User Requirement Analysis & Key Risk Indicator (KRI).
- Manage daily/ weekly and monthly KPI’s and SLA’s (PCA - percentage of calls answered) for major partners such as Nationwide, Santander, Tesco and Northern Rock.
- Managed FTE of 60+ staff made up of Team Managers, Team Leaders, Customer Service Agents, Business Account Handlers, Administrators, Team Coaches, Quality Auditors, Trainers and Disputes Case Handlers.
- Office and remote based.
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