CCP are delighted to be partnering with a fantastic business that are expanding hugely following exceptional business performance and their recent acquisition. We’re partnering them as they look to recruit 7 talented new Sales Advisors on a full-time basis starting on the 18th of November 2024, based at their superb modern office which is located in Cardiff city centre.
 
About The Role
 
This role will see you answering inbound calls from potential customers who are looking to purchase an insurance policy and have either already secured a quote online but have been asked to call into the contact centre to provide additional information or are calling to ask questions before they purchase their policy. Using an easy to use, user-friendly system, you will follow the guide to ask the customer specific questions based on their criteria, inputting their answers into the system to allow an insurance quote to be generated for the customer.
 
You will be engaging with customers from all over the UK, across all demographics, dealing with the young and the older generation, so it’s key to build rapport quickly and possess great empathy and patience when required. These skills alongside objection handling will ultimately deliver a great service, generate sales, and leave customers satisfied, earning yourself commission in the process.
 
Your first month will require in-depth training, during which the working hours are set at 9am to 5:30pm. Once you conclude your training and are ready to start operating fully in your new role, the hours will fall between 8:30am and 8pm Monday to Friday, plus weekend shifts ranging between 9am to 5:30pm on Saturdays, and 10am to 5pm on Sundays.
 
To offer a career path and fantastic opportunities for progression within the business, our client has created a clear roadmap for your first 3 years employed, outlining how your salary can increase to £29,000, with pre-set reviews at pre-agreed intervals, where realistic targets and hard work will be rewarded with staggered salary increases.
 
Salary & Commission
 
This role is paying a basic salary of £22,500. In addition, you will receive a guaranteed commission of £250 per month from day one, for your first six months. The realistic OTE in year one of £35,000. The high-performing Sales Executives in this team are currently earning more than £40,000 per annum.
 
Experience Required
 
To be considered for this brilliant opportunity, you must have customer service and/or sales experience within a contact centre. Experience working within an insurance or financial services (regulated) environment would be ideal, but this is not essential.
 
This opportunity is being recruited for by CCP and is being managed by both Daniel Bryant and Oakley Hodges. If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 48 hours. If you would like to know more about this exciting opportunity, please call CCP on 020 8989 7779.
 
About CCP
 
CCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2010 we've built an incredible reputation for successfully collaborating with people and delivering great service. We focus on partnering with clients and immersing ourselves in their brand when they’re searching for experienced, culturally aligned talent. We're proud to support hundreds of customer centric brands; many instantly recognisable, some lesser-known startups. In addition to searching for talent as a recruitment partner, we also help clients build their candidate attraction and employee retention strategies.