Contact Centre Operations Manager
Salary:£60,000 - £65,000
Job Type:Permanent
Logistics:Hybrid
Location:Cardiff
Division:Customer Operations
Ref:OPM308
Posted:13.01.25
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About The Job
Customer Service Operations Managers
CCP are delighted to once again partner with a fantastic business as they continue to expand. They’re currently looking to recruit an experienced Contact Centre Operations Manager who’ll be responsible for managing the operation of Customer Service and Sales out of the Cardiff office.
About The Role
We’re looking for an experienced Contact Centre Operations Manager who will manage 7-10 team leaders covering sales and customer service. The role has been created due to our client’s continued success, and they are now (yet again) going through an exciting period of growth. As such they have numerous opportunities for the right individuals to join their thriving business. The business is fast paced, dynamic, operate within a regulated environment and have a fantastic culture. Our client is looking for someone with previous experience working in a Contact Centre Operations Manager role, ideally with previous experience working within the financial services or insurance industry.
Salary & Benefits
This role is paying a basic salary between £60,000 to £65,000.
Key Responsibilities
- Coaching and development of staff
- 1-2-1’s and documented coaching
- Motivation and staff morale
- Delivering team meetings and group coaching sessions
- Achieving daily / weekly / monthly KPI’s
Logistics
The role will be based fully on-site at our client’s office based in Cardiff.
Monday to Friday, 9am-6pm
Interview Process
There will be a two-stage interview process starting with a screening call followed by an in-person interview process, and our client are looking to meet candidates immediately to secure their new Operations Manager.
This opportunity is being recruited for by CCP.
If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 48 hours. If you would like to know more about this exciting opportunity before applying, please email sian@ccprecruitment.com.
About CCP CCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2007 we've built an incredible reputation for successfully partnering with brands looking to hire and supporting candidates looking to secure a new role, whilst consistently delivering great service.
CCP are delighted to once again partner with a fantastic business as they continue to expand. They’re currently looking to recruit an experienced Contact Centre Operations Manager who’ll be responsible for managing the operation of Customer Service and Sales out of the Cardiff office.
About The Role
We’re looking for an experienced Contact Centre Operations Manager who will manage 7-10 team leaders covering sales and customer service. The role has been created due to our client’s continued success, and they are now (yet again) going through an exciting period of growth. As such they have numerous opportunities for the right individuals to join their thriving business. The business is fast paced, dynamic, operate within a regulated environment and have a fantastic culture. Our client is looking for someone with previous experience working in a Contact Centre Operations Manager role, ideally with previous experience working within the financial services or insurance industry.
Salary & Benefits
This role is paying a basic salary between £60,000 to £65,000.
Key Responsibilities
- Coaching and development of staff
- 1-2-1’s and documented coaching
- Motivation and staff morale
- Delivering team meetings and group coaching sessions
- Achieving daily / weekly / monthly KPI’s
Logistics
The role will be based fully on-site at our client’s office based in Cardiff.
Monday to Friday, 9am-6pm
Interview Process
There will be a two-stage interview process starting with a screening call followed by an in-person interview process, and our client are looking to meet candidates immediately to secure their new Operations Manager.
This opportunity is being recruited for by CCP.
If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 48 hours. If you would like to know more about this exciting opportunity before applying, please email sian@ccprecruitment.com.
About CCP CCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2007 we've built an incredible reputation for successfully partnering with brands looking to hire and supporting candidates looking to secure a new role, whilst consistently delivering great service.
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