CCP are delighted to be partnering with a fantastic client who we have been supporting throughout 2024, a year that has seen significant growth and diversification of their business. They continuing to expand and are currently looking to recruit an experienced contact centre Team Leader to manage a team of Customer Service Agents.
 
About The Role
 
We are looking for an experienced Contact Centre Team Leader who will manage a team of Customer Service Agents. The role has been created due to our client’s continued success, and they are now (yet again) going through an exciting period of growth. As such they have numerous opportunities for the right individuals to join their thriving business. The client is fast paced, dynamic, and exciting, and operate within the financial services (regulated) industry.
 
Our client is looking for someone with previous experience working in a contact centre Team Leader position, ideally with experience working in a financial services, or insurance business.
 
Salary & Benefits
 
This role is paying a basic salary between £37,500 to £40,000.
 
Key Responsibilities
 
- Coaching and development of staff
- 1-2-1’s and documented coaching
- Motivation and staff morale
- Delivering team meetings and group coaching sessions
- Achieving daily / weekly / monthly KPI’s
 
Logistics
 
The role will be based fully on-site at our client’s office based in Romford.  Hours operate within a shift pattern, and the office operating hours are 8:30am to 8pm, with a Saturday or Sunday being worked every other week (day off in lieu).
 
Experience Required
 
To be considered for this brilliant opportunity, you must have the following:
 
- Previous experience within a Contact Centre Team Leader role.
- Proven customer service management experience.
 
Interview Process
 
There will be a one-stage, in-person interview process, and our client are looking to meet candidates immediately to secure their new Team Leader ASAP.
 
This opportunity is being recruited for by CCP and is being managed by Oakley Hodges. If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 48 hours. If you would like to know more about this exciting opportunity before applying, please email oakley@ccprecruitment.com.
 
About CCP
 
CCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2010 we've built an incredible reputation for successfully collaborating with people and delivering great service. We focus on partnering with clients and immersing ourselves in their brand when they’re searching for experienced, culturally aligned talent. We're proud to support hundreds of customer centric brands; many instantly recognisable, some lesser-known startups. In addition to searching for talent as a recruitment partner, we also help clients build their candidate attraction and employee retention strategies.