CCP are delighted to exclusively partner with a fantastic tech startup brand following their recent launch. They’re currently looking to recruit a Community Manager to sit within their marketing department in what will be a brand-new role. The Community Manager requires someone creative and collaborative and will be responsible for acting as a conduit between sales, marketing, customer service (experience), and social media. The role will require you to design and deliver the community led, organic strategy that supports the brands significant growth objectives.  
 
About The Role
 
Our client is looking for someone to:

• Develop a market leading community strategy that will underpin our customer experience.
• Run community and brand social engagement.
• Brief asset creation to deliver on community initiatives.
• Be responsible for fostering engagement, building relationships and maintaining the integrity of our communities.
• Innovate in how we can turn customers into superfans.
• Be the voice of the customer within our business, ensuring that they feel heard by responding to enquiries and feedback.
• Work alongside our PR and social manager to align organic social content themes across all of our channels, delivering to our overarching social objectives.

Experience Required
 
Our client is looking for someone who has:

• Worked in a marketing, partnerships, social or community role for at least four years. Experience with Discourse, our community platform (or similar).
• Experience aligning plans with brand, marketing, customer service and product teams. The ability to develop creative, engaging and original community content with success stories to brag about with a gen z, late millennial audience.
• A strong personality that can embody the brand.
• Worked in a company or environment that is driven by customer experience.
• The ability to scale and work in a hands-on way, building the bridge as they grow. 

If you’re excited about the opportunity to spearhead the community for a fast-growing tech startup that thrives on culture, creativity, and revolutionary ideas, we encourage you to apply.
 
Salary & Benefits
 
This role is paying a basic salary between £55,000 to £70,000.
 
Logistics
 
Whilst the role has a contractual requirement for you to be based two-days-per-week at our client’s office based in London (West End), we feel it may be beneficial to work from the office more regularly when for the first few months to drive maximum team collaboration, and to fully immerse yourself in the brand, its culture, and its vision.  
 
This opportunity is being recruited for by Mark Conway, CEO at CCP. If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 48 hours. If you would like to know more about this exciting opportunity before applying, please email mark@ccprecruitment.com.
 
About CCP
 
CCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2007 we've built an incredible reputation for successfully partnering with brands looking to hire and supporting candidates looking to secure a new role, whilst consistently delivering great service.