CCP are delighted to have been engaged exclusively by an award-winning business in Essex who are looking to recruit a Contact Centre Operations Director to lead their 150 FTE. multi-channel, 24/7 contact centre operation.

Job Title: Contact Centre Operations Director
Salary: £65,000 - £85,000 (DOE)
Bonus: Performance Related (Annual)
Location: Essex
Logistics: Office-Based (Minimum 4-days-a-week)
Reports To: Board Level

This role requires a physical presence in the operation 4-5 days per week, and we're looking for a senior leader with a number of key skills:

1. People Leadership: Inspiring, coaching, and mentoring people, leading by example.

2. Change & Transformation: Continuously looking at ways to improve, re-engineering processes where needed, improving operational efficiencies, focusing on quality.

3. Hands-On: A positive, can-do attitude, rolling your sleeves up and getting stuck in when needed.

4. Account Management: Building strong relationships through effective stakeholder management, internally and externally.

5. Business Development: Constantly seeking opportunities for revenue generation to further enhance the P&L.

6. Commercial Acumen: Reporting into the board, this role will be highly visible within the business, and you'll have complete autonomy, plus any required support from the hierarchy.

This opportunity is being recruited for exclusively by CCP, experts in Customer Operations and CX recruitment. Our network is vast, and since 2007 we've built an incredible reputation for successfully partnering with brands looking to hire and supporting candidates looking to secure a new role, whilst consistently delivering great service.

If this role is of interest and you feel you have the relevant experience, please apply online and we'll aim to respond to your application within 72 hours. Alternatively, if you have any questions, please email mark@ccprecruitment.com.