Senior Manager, Productivity & Performance

Salary/Rate:£80,000
Type:Permanent
Location:London
Division:WFM
Ref:6949604

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Recruiter

Oakley Hodges
Oakley Hodges
Recruitment Partner
020 8989 7779
oakley@ccprecruitment.com
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Candidate Information

CCP are currently representing a fantastic candidate that is seeking a new opportunity.

He has 37 years customer service & contact centre industry experience, including most recently 12 years in the luxury retail industry. He is a dynamic leader known for his unwavering commitment to driving excellence, inspiring teams, and delivering results. With a track record of success in the contact centre industry, he has consistently demonstrated the ability to lead through challenge, transform vision into action, and cultivate environments where innovation and collaboration thrive.

With a natural ability to inspire confidence and motivate others, he leads by example, setting high standards of integrity, accountability and resilience. A strategic thinker with a keen focus on long/term goals, they empower teams to work towards shared objectives, fostering a culture of transparency, mutual respect, and continuous improvement.

Their leadership is based on not just guiding others, but also about lifting them up and creating opportunities for growth. Their influence extends beyond the workplace, where they are known for mentoring future leaders, championing diversity, and advocating for impactful change.

He is responsible for four key areas of the contact centre; Resource Planning & Workforce Management, Management Information & Analysis, Reward & Recognition, and Budget Planning.

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