Customer Service Specialist – Private Patients
£26,000 - £28,000
Hybrid Working – 2 days a week onsite
 
CCP are delighted to be supporting one of the UK’s leading eye health care providers with the appointment of a Customer Service Specialist to join their contact centre as soon as possible. You will effectively manage enquiries in a timely manner and deliver exceptional customer service to both potential and existing patients via multiple contact channels. On top of competitive salary and excellent benefits package, you will also have the support of a fantastic Line Manager with a genuine opportunity to progress in the future.
 
Are you a passionate and conscientious Customer Service Specialist dedicated to providing an exceptional patient experience?
Would you like to work with a supportive team continually devoted to delivering the highest standards of patient care?
 
The successful Customer Service Specialist will work on a hybrid basis - 3 days at home, 2 days (Tuesday and Wednesday) will be based in their office in Northwest London. The core customer service hours are between 9am – 5:30pm, Monday to Friday only.
 
The successful Customer Service Specialist will:

• Confidently handle high call volumes, emails, and social media enquiries in an efficient and effective manner.
• Respond to initial customer enquiries and proactively promote and market the company.
• Ensure all bookings are logged accurately, updating any amendments accordingly.
• Resolve any issues or enquiries in a timely and satisfactory manner.
• Be willing and adaptable to business needs, including handling sales enquires during busy periods. 
• Manage and prioritise workload in line with KPI’s ensuring service levels are met and exceeded.
• Possess excellent interpersonal skills with both internal and external contacts.
• Support the wider team when required, assisting with attendees, database management, mailings, and research. 

Knowledge, Skills, and Qualities:

• Passion for delivering exceptional standards of customer service and care.
• Target driven and can demonstrate ability and commitment to work to KPI’s.
• Excellent communication skills, both verbal and written.
• Strong IT skills and proficient using computer systems.
• Able to quickly build rapport and comfortable speaking to a wide range of potential customers/patients. 
• Able to maintain relationships with colleagues and customers, even in challenging situations.
• Always display a professional attitude towards colleagues and customers.

 
Experience:

• Knowledge of using patient administration systems and electronic medical record systems would be desirable.
• Sound knowledge of how to deliver a ‘sales through service’ approach in a contact centre environment.

 
Benefits:

• Generous salary annually reviewed.
• Hybrid working – 3 days at home and 2 in the office.
• 33 days annual leave inclusive of bank holidays.
• Learning and development which supports your career path and progression.
• Generous matches pension contributions.
• Private healthcare, 24/7 GP appointments, physio, and counselling.
• Free laser eye treatment and discounts for friends and family.
• Various discounts across retail, supermarkets, travel, and hospitality.

 
Apply today to be considered for this exciting role as a Customer Service Specialist. This is an exciting opportunity to work with a rapidly growing organisation with genuine values. Contact Tim Campion on 0208 989 7779 or email tim@ccprecruitment.com for more information.
 
CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.